Support
Jotcal · We're here to help
Have a question, found a bug, or want to request a feature? The fastest way to reach us is by email. We read every message and aim to reply within 2–3 business days.
Email support@jotcal.appBefore you write
To help us resolve your issue as quickly as possible, please include the following where relevant:
- Your device model and operating system version (e.g. iPhone 15, iOS 18; or Pixel 8, Android 15)
- The Jotcal app version (shown in Settings → About)
- A description of what happened and what you expected, plus steps to reproduce it
- A screenshot or screen recording, if the issue is visual
Frequently asked questions
How do I connect my calendar?
Open Settings → Accounts and choose your provider. Jotcal supports Google Calendar, Microsoft Outlook, Apple iCloud, and generic CalDAV servers. Follow the on-screen prompts to sign in and grant calendar access.
My calendar isn't syncing. What should I do?
First, check that your device has a working internet connection. Then try a manual refresh, and confirm the account is still connected under Settings → Accounts. If a provider has expired your sign-in, disconnect and reconnect the account. If syncing still fails, email us with your provider name and we'll help.
How does handwriting recognition work?
Jotcal recognizes handwriting on-device, so your strokes never leave your device for processing. Write naturally with your finger or a stylus, and Jotcal converts your notes into calendar events. Clearer, more separated characters tend to recognize best.
I purchased Pro — how do I restore it on a new device?
Pro is tied to the app store account you purchased with. Sign in to the same App Store (Apple) or Google account on your new device and use the Restore Purchases option in Settings. If your purchase doesn't restore, email us and include your order receipt.
How do I delete my data?
Your calendar events, tasks, notes, and handwriting are stored locally on your device. You can remove them by disconnecting accounts, clearing the app's data, or uninstalling the app. To request deletion of the limited trial and purchase records associated with your device, see our Data Deletion page.
Is my data private?
Yes. Your calendar data, tasks, notes, and handwriting stay on your device and are never uploaded to our servers. For full details, see our Privacy Policy.
Still need help?
If your question isn't answered above, reach out and we'll get back to you.
Email: support@jotcal.app